STANDARD SHIPPING
Standard $7.95 Shipping
Our standard methods of shipping is USPS. Please allow 7-10 business days for shipping.(Business days are Monday through Friday, excluding observed holidays within the United States.) All orders received over the weekend (Friday at 2pm CST - Sunday) will not be shipped until until at earliest the following Monday.
INTERNATIONAL SHIPPING
Any orders being shipped outside the United States, including Canada, Alaska, or Hawaii will be shipped via USPS Priority Shipping.
SHIPPING POLICY
- All orders will be charged the same day they are placed.
- We will not be held responsible for orders shipped to the wrong address as a result of the customer's mistake or misspelling of the shipping address.
- It is the sole responsibility of the buyer to make certain that he or she enters the address correctly. Please double-check the address you enter and make sure it is valid for shipments.
All Top of the World products are shipped in plain, discreet packaging. To see what our actual shipment look like, click HERE.
We want all of our customers to love taking Calotren®, and we will do all we can to help you see results. Before you contact us about setting up a return, please email or call your personal Calotren® consultant to see if he or she can help you with whatever issue you may be having. For a refund of the product, you must be issued a Return Merchandise Authorization within 45 days of your original purchase date, this means you need to return the product in order to get a refund. We can not receive product back in with a missing or broken seal. This means if you opened the bottle you will not be refunded for it. Shipping costs are non-refundable. Customer is responsible for all return shipping costs, but we will happily pay return shipping fees if the delivery is a mistake of ours (for example, you received a broken or wrong item). For all of our straight sales, you can return products for 45 days after purchase date, with a flat $10.00 processing fee.
If your order has already been processed for shipment (your shipping label has been created, shipping has been paid, and the shipping confirmation email has been sent to you if you provided your email in the order), then we will not be able to issue you a refund unless we receive the products back to us. The shipping costs will not be refunded in this case either. You can contact us to get your RMA, and we will issue the refund once we receive the products.
We will do all we can to help you see the results with our awesome product, but if for whatever reason, you choose to discontinue using Calotren®, we will do all we can to be fair in the returns process. If any of the products you received with your purchase were free of charge, we consider it fair to both parties if we count the bottles as 1:1 Free/Paid. The first bottle you return is counted as a free bottle. We can only issue refunds for paid bottles.
Under no circumstances will a refund be processed without the return merchandise authorization form approved first. All returns must be returned to the Calotren return department address provided via RMA form.
Orders that have passed the 45 day return period but are given exception for a refund will be charged the $10 return fee for each unopened bottle.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.